I called Telefonica on their free phone number yesterday to find out what was happening with my order for a phone.
It appears that they have tried to contact me three times, the latest being on Wednesday, to arrange for installation. The number they were calling though dates back to our application in November 2004 which of course included the number from the mobile that was stolen. I've now given them my mobile number and hopefully will get a call soon.
Since the order dates back to 2004, I just hope they realise we now have a landline infrastructure and don't plan to install a radio phone. When I get the call that is the first thing I will ask!