The improved 'return delivery service will be launched today and promises that passports will be secure in transit with a built in monitoring service from leaving Madrid until delivery.
New biometric passports will be returned via Bpack, one of Spain's leading courier companies. To meet strict new delivery standards, passports will no longer travel with Correos, the Spanish postal service, or other courier companies. However, you can still collect the newly issued travel document from the Consulate-General in person.
In addition, you will have immediate access to despatch information, by going to Bpack's tracking system via the British Embassy's website www.bpack.net/britishconsulate.aspx or telephoning Bpack staff at the Consulate-General on 91 524 9757 during office hours.
You can still send your application to Madrid by whatever means you choose but the Embassy suggests using Bpack ; making the arrangements by calling 91 524 9757. The cost will be 11 euros for returning passports to addresses in mainland Spain and the Balearics, and 15 euros to the Canary Islands, Ceuta, Melilla, and Andorra. However, as the Bpack charge is per package and not for each passport, couples and families will not pay more when making multiple applications.
The Consulate-General will charge people's credit or debit cards for the Bpack service when taking the passport fee on receipt of the application form. They stress that it is important to get your application right before sending it in because any incomplete or incorrect applications would have to be returned by courier and charges would be levied. It is also important to note passport application guidance - particularly on required standards of photographs, countersignatures, and documentary evidence of nationality. This is available online from www.ukinspain.com and clicking on the passport icon, or from any British Consulate.