Tuesday, October 23, 2012

Ryanair – the friendly airline

Whilst we were in the queue to board our Jet2.com flight to Alicante there was a much larger queue next to us waiting to board a Ryanair flight to Rzeszow in Poland. In the queue was a young lady with a child, they had two large bags that they intended to carry on as cabin baggage. You could see that neither bag would fit into the ridiculously small cage no matter how hard the young lady tried.

They did offer to put the bags into the hold but the lady had neither enough cash nor a UK credit card to pay for this so she was left stranded at the airport as the plane took off without her.

If she had booked her baggage online the cost would have been £15 (or £20 depending on flight) for 15 kgs, at the airport though the charge goes up to £60 (or £80 depending on flight). With two bags that would have meant paying between £120 and £160 and presumably the same on return unless the lady managed to check her bags online during her stay.

Pamela was quite distressed for the lady and the child who was distraught but there was nothing we could do to help her. What made matters worse was that one of the attendants was sniggering, clearly he hadn’t an ounce of compassion for the lady and her plight.

OK, the lady should have been aware of the size limitations that Ryanair impose but to be fair she was Polish and probably had limited command of English.

1 comment:

Charles Smythe said...

Ryanair's Web site is in Polish as well as more than twenty other languages.

Without wanting to sound ruthless, if the woman could read (and write) then she would have had to accept the Terms & Conditions like anyone else when booking her flight.

She therefore has no excuse in not knowing the booking conditions. After all 'ignorantia legis neminem excusat'...