Ripped off

Our eldest daughter is coming to visit us in April bringing a friend with her. The person Jemma had originally booked to come with her can't come, so she is bringing someone else.

Yesterday Jemma phoned the airline to change the booking because apparently you can't do this online. She was expecting an administrative fee to change the name of the booking. What she wasn't expecting was to be charged the difference between the price she had paid online for the flight and the full, non discounted price. As it worked out it would have been cheaper to have discarded the original booking and made a new one online.

I call that ridiculous and an absolute rip-off. We will make sure that the two of them have a great time and it won't cost them a centimo whilst they are here.

Jo's comment:-

We have booked with BMI Baby for April and I couldn't believe all the little extras that kept getting added on , you even have to pay to book in, and for each suitcase, so this time only 1 suitcase between the two of us. I'm sure John can manage with just a few things to make room for mine!!!

I have to say the whole budget airline business is becoming one big con. Why advertise tickets at ridiculously low prices when the real cost is going to be much higher?