We got our new mobile phones from the Vodafone shop on Calle Orihuela in Torrevieja last week. Using the points that we had accumulated gave us a decent discount on the list price of the new sets.
It always takes a bit of time to get accustomed to the menu on a new phone but being Nokia phones, these did feel familiar. That is until Pam’s phone started coming up with the message, ‘SIM card registration failure’, ‘no service available’. A quick investigation revealed that the card was not firmly seated when it was in the phone. Press lightly on the card and the service would resume.
So we took the phone back to the shop yesterday and I explained that the card was loose in the phone only to be told that they had to be a loose fit. We were then told that the shop only sends phones off for repair on Mondays and Wednesdays. The English lady in the shop explained that, If Pam left the phone there yesterday, nothing would happen over the weekend so we would be best returning on Monday when they would lend her a phone whilst hers was away.
This raises two points a) the phone was only a week old so surely she should have been entitled to a direct replacement and b) what use was it keeping a phone that didn’t work over the weekend? Why couldn’t they just loan her a phone yesterday rather than keeping her waiting until Monday?
It’s OK CM Phones, I’ve solved the problem by putting a slip of paper behind the SIM card making it a more secure fit. The phone works perfectly now so we won’t need to come back to you on Monday or indeed on any other day!