On the biggest day for online shopping, the computer systems for RBS and NatWest banks crashed leaving people in supermarkets and in petrol stations with no means to pay. At least in the supermarket they could abandon the trolley and walk out; it would have been difficult for drivers to put the fuel back into the pump!
I wonder if the problem, which had now been resolved, had anything to do with outsourcing their IT services to India.
In 2012 the bank had a similar problem which cost £175m in compensation, what it will cost this time? I eagerly await the letter telling me that our bank charges will be going up.
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