Friday, November 17, 2006

More on security

For all Wi-Surf customers

I received the following email last night. I suspect that all of Wi-Surf's customers got the same email.

Dear Mr Williamson,

I write to you regarding your Internet Connection from Wi-Surf S.L. I am currently completing an audit of all client data to ensure that our records are updated correctly.

Please could you confirm to me your address, telephone number and 20 digit bank account number. I would be very grateful for the information to maintain our records as efficiently as possible.

Thank you for your assistance with this matter, I look forward to hearing from you in the future.

If you have any comments regarding this message, please do not hesitate to contact me on 961 120 243.

Kind regards,

Lyndsey Keeley
Wi-Surf S.L

I suspect all of Wi-Surf's customers received the same email. The phone number is the same as the one they sent to us by text message so the email is probably genuine. However banks advise customers NEVER to send details by email because it is insecure. I am therefore surprised that Wi-Surf are asking us to do something that would be potentially very stupid.

Update:- I got an email to say that Wi-Surf would send me Direct Debit form which could be posted back. The another saying that they already had my details on file so didn't need me to send them anyway.


Anonymous said...

When Wi-Surf upped and left their Benitachell office maybe, in their hurry to leave, they left a lot of records benind? Very unprofessional of them to ask for this information if this way.

I've not received the email but I'm one of the customers on Cumbre:-(
Thanks for posting - I now have a name and contact so I cam ask why Cumbre has been cut off, why they lied regarding reconnection, and can I have my installation fee returned.

Anonymous said...

Wi-Surf now appear to be in bed with a company

A "Whois" search shows that the Clearcoms website was initiated on 30th April 2006 so this looks very much like Wi-Surf under another name; so they do a runner and set up elsewhere. Wi-Surf's own website hasn't been updated/managed by Wi-Surf since March this year - I guess that the current staff don't have administrator access; it's still possible to post on the forum. I'm on there - ID stevie